miure manicured, terms and conditions

miure

Last updated: 28.08.26

1. the program

miure manicured is the loyalty program of miure, a brand of Professionails NV, Ruiterijschool 11, 2930 Brasschaat, Belgium, company and VAT number BE 0432.600.303.
Membership is free and open to natural persons aged 18 or over who hold a miure account, in the countries we deliver to.

2. joining

You join by creating an account on miure.com and opting into the program. One membership per person. Business accounts and resellers may not take part.
Purchases made before you joined count towards your tier.

3. earning points

Points on purchases are calculated on the amount actually paid, after any code or reward has been applied.

Delivery costs do not earn points. Taxes are included in the calculation.

Points are credited once the order is marked as paid. You must be signed in to your account when ordering for points to be credited.

Points for a review are credited whatever the review says. They do not depend on the rating given.

4. tiers

You retain a tier for 12 months from the date you reach it. Where your spend over the rolling 12 month period falls below the threshold, you have one month before moving to the tier below.

Entry reward. Reaching Glazed credits 100 points, once. Reaching Sealed credits 300 points, once. Bare carries no entry reward.

Birthday reward. Members of every tier receive 15% off, valid for 7 days around their birthday. A date of birth must be held on your account and must have been added at least 30 days before the date falls. One birthday reward per member per calendar year.

Anniversary reward. Sealed members receive 20% off, valid during the calendar month in which they first reached Sealed.

5. redeeming points

Rewards are applied at checkout. They have no cash value and cannot be exchanged for money.

Only one basket or order level discount may be used per order. A points reward therefore cannot be combined with the newsletter welcome code, a birthday reward, an anniversary reward or a referral reward. It can be used alongside product level reductions, such as the price of a set, and alongside free delivery on orders of €65 or more.

6. expiry of points

Points expire after 2 years without activity on your account. Earning or redeeming points resets that period.

7. returns, refunds and cancellations

Where an order is refunded, the points earned on it are reversed.

Where an order is partially refunded, the points earned are reduced in proportion to the amount refunded.

Where you paid using a points reward and the order is fully refunded, the points used for that reward are credited back to your account, and we refund the amount you actually paid. Where such an order is partially refunded, points are credited back in proportion to the amount refunded.

Points credited back keep their original earning date, which means their expiry date does not change. Where that date has already passed, the points expire on the day of the refund.

Cancelled orders paid entirely with rewards are adjusted manually. Contact us at hello@miure.com if this applies to you.

8. referrals

Members can refer a friend. The friend receives €5 off their first order, on a minimum order value of €40. Once that order is placed, the referring member receives 100 points.

A referral reward is a basket level discount and cannot be combined with another basket or order level code, including the newsletter welcome code.

Referrals must be genuine. Referring yourself, using multiple accounts or multiple email addresses, or otherwise generating referrals artificially, will result in the rewards being withdrawn.

9. ending your membership

You may leave the program at any time by emailing hello@miure.com. Points are cancelled when you leave.

We may suspend or cancel a membership where the program is abused, including through multiple accounts, false reviews, artificial referrals, or purchasing for resale.

10. changes to the program

We may change these conditions, the earning rates, the rewards, the tiers and the thresholds. Where a change is to your disadvantage, we notify members at least 30 days in advance.

We may end the program on at least 30 days notice, during which members may still redeem the points they hold.

11. personal data

Participation involves processing your personal data, including your purchase history, points balance, tier and, where you provide it, your date of birth. This is described in our privacy policy.

12. other provisions

Belgian law applies. Our general terms and conditions and our privacy policy apply alongside these conditions.

Questions: hello@miure.com