service & FAQ

Two routes: build your own set in the configurator, or shop straight from any product page. Add to cart, check out, done. No account needed, though making one gets you into miure manicured.

Only in the first few minutes. Orders go into picking almost immediately, and once they do we can't change them. After that it becomes a return, which is a smooth road too, see below.

No. You can check out as a guest. An account saves your addresses and puts you into miure manicured, where every euro earns a point.

Yes, if you're a member and you have enough. Redeem your points in your account first, and the code appears at checkout. One basket-level discount applies per order, so points and another code don't stack.

Not yet.

Your order confirmation is your proof of purchase and is enough for a consumer order. If you need a formal VAT invoice we prepare one by hand, and there's a €15 administration fee including VAT, confirmed to you before we make it.

Twelve countries across the EU, so there are never customs or import charges. The full list is on the shipping page.

It depends on your country and on whether you choose your own address or a pickup point. Free everywhere from €65. The full table is on the shipping page.

One to five working days, depending on where you are. Order before 3pm on a working day and it leaves the same day. The estimate per country is on the shipping page.

Through the link in your shipping confirmation. Tracking can take up to 48 hours to start updating, so an empty page in the first hours is normal.

First check the tracking link and, if it says delivered, look with your neighbours and at your pickup point. If it's still missing, email hello@miure.com with your order number and we'll open an investigation with the carrier.

Thirty days from delivery. The first fourteen are your legal right to change your mind, no reason needed. From day fifteen to thirty we still take it back, provided it's unused and in its original packaging. The full conditions are on the returns page.

Through the return portal, with your postcode and order number. Choose your products, choose a drop-off point, print the label. The return cost depends on your country and is shown before you confirm.

Don't start a return in the portal. Email hello@miure.com within a reasonable time with your order number and a photo. We arrange the return at our cost and put it right.

Once your return reaches us and we've checked it. We refund within fourteen days of it arriving, back to the card or account you paid with.

Bancontact, iDEAL, Wero, KBC/CBC, Belfius, Klarna Pay Later, PayPal, Apple Pay, Google Pay, MB WAY, Multibanco, and Visa, Mastercard, American Express, Cartes Bancaires and PostePay. What you see at checkout depends on your country.

Yes. Payments run through Shopify Payments and Mollie, and miure never sees or stores your card details.

At checkout. We ship once the payment has come through.

Developed and made in Belgium.

Peel-off if you change your mind often, soak-off if you want maximum hold and for toenails. Five questions on the base finder and you'll know which one is yours.

Colour and top coat cure under an LED lamp, so yes, unless you already own one. miure gel polish cures under any standard LED lamp, though a less powerful one may need up to 60 seconds per layer.

miure gel polish is made without HEMA and di-HEMA, and without all other HEMA derivatives, the most common causes of gel polish allergies. It contains no TPO either, in line with EU regulation. A lower risk is not zero risk. The full ingredient list is on every product page, and if you've reacted to gel polish before, speak to a dermatologist before you use it.