returns policy
miure
Last updated: 29.08.26
1. your right to withdraw
You have the right to withdraw from your purchase within 14 days, without giving a reason. This period runs from the day you, or someone you designated, received the products. Where an order arrives in several parts, it runs from the day the last part arrived.
To withdraw, tell us before the period expires. You can start a return in our return portal using your postcode and order number, email us at hello@miure.com, or use the model withdrawal form. You do not need our approval and you do not need to give a reason.
2. our 30 day return period
In addition to the legal right above, we offer a return period of 30 days from delivery.
The first 14 days are your statutory right and are governed by article 1. Days 15 to 30 are a commercial arrangement we offer, and in that period the product must be returned unused and in its original packaging. This commercial period does not affect your statutory rights.
3. how to return
Returns are handled through our return portal. Enter your postcode and your order number, select the products you are returning, choose a drop-off point and create your return label. You do not need an account.
Products must be sent back within 14 days of telling us you are withdrawing. The deadline is met if you send them before that period expires.
4. what a return costs
The cost of returning products is €4.95, paid when you create your return label.
You do not pay this where the product arrived damaged, is faulty, or is not the product you ordered. In those cases do not start a return in the portal. Email hello@miure.com with your order number and a photograph, and we arrange the return at our cost.
5. condition of returned products
You may handle and inspect products in the way you would in a shop, in order to establish their nature, characteristics and functioning. Opening the packaging is part of that.
Handling that goes beyond inspection reduces the value of the product, and we reduce the refund accordingly. Where we apply a reduction we tell you the amount and the reason. A reduction is never more than the price you paid for that product.
From day 15 to day 30, products that have been used are not accepted.
6. your refund
We refund once your return has reached us and we have checked its condition, or once you have supplied evidence that you sent the products back, whichever happens first. In any event we refund within 14 days of the day we are informed of your decision to withdraw.
We refund the price of the products returned. Where you return an entire order, we also refund the standard delivery cost of that order. If you chose a delivery method more expensive than our standard option, we refund the standard cost only. Where you return part of an order and keep the rest, delivery costs are not refunded.
Where products were bought using a code or a reward, we refund the amount actually paid.
Refunds are made using the same payment method you used to pay, and cost you nothing.
7. faulty products
Separately from the return periods above, you have a legal guarantee of two years from delivery. If a product does not conform to the contract, contact us at hello@miure.com with your order number and a description of the problem. We bear all costs of putting it right, including return shipping.
8. model withdrawal form
You do not have to use this form. Any clear statement of your decision to withdraw is sufficient.
To: Professionails NV (miure), Ruiterijschool 11, 2930 Brasschaat, Belgium, hello@miure.com
I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:
- Ordered on / received on:
- Name of consumer(s):
- Address of consumer(s):
- Signature (only if notified on paper):
- Date: